africa: Wildlife, landforms and climate :: essays research papers fc

Witch doctors, psychics, mediums, spiritualists are but just a few of the many names associated with Shamans. Many of us have heard these names echoed since childhood, but do we really know who these people are? In the United States these people are viewed as outcast; there hasn’t been a need for them in a very long time. Science, and modern technology have exiled the Shaman into the fringe of society. They remain a mystery to most, but beckon the open-minded. The Shaman is a spiritual wayfarer, that hasn’t thrived in the United States since the arrival of the white man, and his conquest of nature.   Ã‚  Ã‚  Ã‚  Ã‚  There are many definitions for shamanism, but few reveal the true nature of the Shaman. In simple terms, the Shaman is a person called upon to serve as a herald for the realm of the dead, but a Shaman is much more. A Shaman is someone who has explored, and gained a great understanding of their inner being. They can tap into the force that flows throughout the world, and manipulate it. A Shaman can alter his conscience so that he may travel to other worlds filled with objects, and various kinds of spirits. In the spirit realm, a Shaman can gain knowledge in order to help in healing, and other matters at hand. He is a spiritual advisor, and a healer of both physical and mental ailments.   Ã‚  Ã‚  Ã‚  Ã‚  A destined Shaman is typically clued in to their destiny by various forms of suffering. The most common clue is an extended illness for which there is no apparent cure. During this time of suffering, the chosen person has dreams, visions, and journeys to the spirit realms, and are usually accompanied by a guild spirit. This spiritual guild commonly informs the ill person of their fate to become a Shaman. There is usually hesitation on the part of the chosen one, but the suffering breaks down the will of that person. In the end, the destined assumes the role as Shaman, and his suffering diminishes. With the guidance of an elder Shaman, or sometimes just their spirit guild, the new shaman is initiated into their new existence. It is a existence between this earthy realm, and that of the dead.   Ã‚  Ã‚  Ã‚  Ã‚  An initiate of Shamanism goes through an significant transformation. As a result of the suffering, and rigorous training, the initiate experiences the death of his ego. In western psychology, the ego is the part of the psyche which experiences the external world, or reality, through the senses, organizes the thought processes rationally, and governs actions (Webster’s

How Does a Family Work as a System in Promoting Health to Its Memebers

Maslow’s Hierarchy of Needs Maslow’s theory is grounded on satisfying needs in order of: 1) physiological needs (lunch breaks, wages, etc), 2) safety needs (medical insurance, job security, etc), 3) social needs (sense of community, social events, etc), 4) esteem needs (recognize achievement, show appreciation, etc), and 5) self actualization (provide challenges, opportunity to reach potential, etc). According to Maslow, a person starts with meeting physiological needs and must work up to self-actualization. An important limitation to note is that â€Å"there is evidence that contradicts the order of needs specified by the model. Furthermore, â€Å"some cultures appear to place social needs before any others† (Netmba 3). The most important implication for management in Maslow’s theory is the manager’s ability to recognize the needs level at which the employee is operating in order to motivate. For example, if a group or individual is operating on t he basic needs of physiological and safety, a good levering tool for motivation would be to offer an office party once a goal is met. Theories 3 Herzberg’s Two Factor Theory Herzberg’s Two Factor Theory is a â€Å"content theory† similar to Maslow’s Hierarchy Theory. Herzberg suggested a two-step approach to understanding employee motivation and satisfaction including hygiene factors and motivator factors. Hygiene factors ensure that an employee does not become dissatisfied. These include, but are not limited to, wages and salaries, policy and administration, quality of supervision and inter-personal relations, working conditions, and job security. â€Å"Meeting hygiene factors does not lead to high levels of motivation† (Value Based Management 1). Motivation factors lead to psychological growth and job satisfaction. These include, but are not limited to, status, advancement opportunity, gaining recognition, responsibility, stimulating work, and the sense of personal growth and achievement in a job. Motivation factors must be present to motivate an employee into higher performance. Management should â€Å"focus on rearranging work so that motivator factors can take effect† (Cuthers, 2). He said this could be done through job enlargement, job rotation, and/or job enrichment. For example, in a low hygiene-high motivation situation, workers are challenged but salaries and work conditions are not up to standards. By adding some hygiene factors, such as a slight increase in wages and a cleaner, safer working environment, management would be motivated and have fewer complaints. Theories 5 McClellan’s Need Theory David McClellan proposed that an individual’s needs are specific and acquired over time and life experience. Most of these needs can be classified as achievement, affiliation, or power. â€Å"A person’s motivation and effectiveness in certain job functions are influenced by these three needs† (Peace 2). People who measure a high need for achievement are less likely to take risks because they seek to excel. They prefer work with a fair probability of success and need regular feedback to monitor their progress. Affiliation seekers value pleasant relationships with others and have a high need for acceptance. They prefer jobs with a lot of personal interaction and tend to conform to their work group. Employees who have a high need for power fall into two categories – personal power seekers and institutional power seekers. Those who want personal power tend to direct others. Those who prefer institutional power â€Å"want to organize the efforts of others to further the goal of the organization† (Peace 3). McClelland’s theory allows for the shaping of a person’s needs and management should learn to recognize different profiles. For example, a person with a high need for personal power will probably fail in a position that is associated with a high need for affiliation. Theories 6 McGregor’s Theory X and Theory Y Douglas McGregor proposed two theories founded on the premise that the â€Å"management’s role is to assemble the factors of production, including people, for the economic benefit of the firm† (Netmba 1). Both Theory X and Theory Y attempt to explain employee motivation. Theory X assumes that people work only for money and security. They dislike work, have no ambition, resist change, and do not care about organizational goals because they are self-centered. Management approaches under Theory X range from a hard approach (essentially an environment of command and control) to a soft approach (hoping that employees will cooperate). Both approaches, McGregor later reveals, are inappropriate because Theory X is incorrect because it relies on lower needs as levers of motivation. Theory Y is based on esteem and self-actualization. These higher-level needs are never fully met and are great tools for motivation. Under Theory Y, people are self-directed and committed to objectives, and they will seek responsibility through creativity and ingenuity. â€Å"Here lies the opportunity to align personal and organizational goals by using the employee’s own quest for fulfillment as the motivator† (Netmba 2). McGregor acknowledges that not all employees are mature enough to function at the Theory Y level and might need more elements of Theory X management until further developed. Theories 7 Expectancy Theory The Expectancy Theory by Vroom is a perception-based theory about the associations people make toward expected outcomes. In addition to the internal needs of employees and their efforts to fulfill them, Vroom classifies effort into three categories of effort (arising from motivation), performance, and outcomes that must all be linked. Within these categories are three variables: Valence, Expectancy, and Instrumentality. According to Arrod, expectancy is the belief that increased effort will lead to increased performance. In order to excel here, the employee must have the right resources, skills, and support. Instrumentality is the belief that if you perform well, a valued outcome will be received. This requires clear understanding between performance and outcome, trust in those who decide the outcome, and transparency of the process that decides who gets what outcome. Valence is the importance an individual places on the expected outcome. Vroom stresses that all three variables are essential for positive motivation. â€Å"The idea is that the individual then changes their level of effort according to the value they place on the outcomes they receive from the process and on their perception of the strength of the links between effort and outcome† (Arrod 2). Basically, an individual needs to know – 1) if I work harder, this will be better, 2) if I do a good job, there is something in it for me, and 3) Is it worth it. For example, offering benefits of additional time off to an individual may not be worthwhile if he was expecting an outcome of a bonus for his performance. Theories 8 Skinner’s Reinforcement Theory Reinforcement theory is grounded on the shaping of behavior through controlling consequences. Any behavior that brings about a consequence is termed an operant behavior. An operant behavior is learned through associated consequences that can include positive and negative reinforcement and punishment. In order to be effective, reinforcement needs to be continuous or intermittent. Positive reinforcement results in the repeating of a desired behavior. For instance, Sally works in collections for an auto-finance company. She is expected to make a minimum of 300 phone calls daily. The company provides incentive (a 5% commission) on every additional 25 phone calls per day where money is collected. This motivates her to make more productive use of her time by rewarding her on a continuous basis (every paycheck may include commission). Negative reinforcement results when an undesirable consequence is withheld, with the effect of strengthening the probability of the behavior being repeated. For example, John is working hard to increase sales in his territory of Highland Park, which is followed by a decision not to reassign him to an undesirable sales route of Oak Cliff. He is likely to continue exerting the efforts necessary to stay in the area in which he is most productive. Punishment, often confused with negative reinforcement, attempts to decrease the probability that a particular behavior will be learned and repeated (Barnett 2). It is a common reinforcement tool, but experts agree that it should only be used if positive and negative reinforcement are not effective. Theories 9 References Arrod. Co. UK. (2006). Expectancy Theory of Motivation. Retrieved 9/15/08 from http://www. arrod. co. uk/archive/concept_vroom. php Barnett, Tim. (2004). Reinforcement Theory. Retrieved 9/15/08 from http://www. referenceforbusiness. com/management Cuthers, Joshua. (2006). Motivation in Theory – Herzberg Two Factor Theory. Retrieved 9/15/08 from https://tutor2u. net/business/people/motivation_theory_herzberg. asp NetMBA. (2007). Theory X and Theory Y. Retrieved from http://www. netmba. com/mgmt/ob/motivation/mcgregor Peace, A. (2008). McClellan’s Theory of Needs. Retrieved from http://motivationcentre. blogspot. com Value Based Management. (2008). Motivation Factors. Retrieved 9/15/08 from http://www. valuebasedmanagement. net/methods back. Plagiarism Warning The essay examples on Anti Essays are for research purposes ONLY. Do NOT submit an essay example as your own. If you use any information from a sample essay, please cite it. MLA and APA citations can be found at the bottom of this free essay. Citations MLA Citation â€Å"Theories Of Management†. Anti Essays. 30 Nov. 2011 APA Citation Theories Of Management. Anti Essays. Retrieved November 30, 2011, from the World Wide Web: http://www. antiessays. com/free-essays/20897. html Related Essays Role Of Manager Creating Value Corperate†¦ Hrm Vs Personnel Management Theory Of Management Rights Frederick Taylor: Hero Or†¦ Fayol's Management Theory Organizational Behavior†¦ The Role Of a Manager Classical And Neo†¦

Need for More Artful and Realistic Porn Essay

1. Introduction For a long time, pornography has been viewed as something exclusively for men. In the 1980’s, pornography was a feminist issue in which feminists claimed that pornography was a form of violence against women (Sun et al., 2008). Often enough, it has been claimed that women do not have any interest in explicit representations of sex. However, in the past years, women have increasingly started to become interested in pornography. But most pornographic materials are made for and by men. However, there are even some pornography magazines aimed at women readers (Smith, 2007). Not only the consumption of porn, but also the production and direction of pornography seem to be activities where women are involved in more than ever before. Pornography has been a subject of philosophy for a number of philosophers. Some of them, including Larry May, believe pornography harms groups of people. In contrast to Larry May, Sallie Tisdale argues that pornography can be of help to individuals. THESIS: There should be different kinds of porn (more artistic/realistic/made by womenmore artistic) so that porn has no negative effects / to enlarge the positive effects of porn / abolish / diminish the negative effects. 2. Exposition -How porn can help Tisdale argues that porn can help in many different ways. First of all, she emphasizes that porn is part of our sexuality. The first advantage Tisdale discusses is that porn can help to see how many different things sex can mean. Secondly, being able to expose your true self makes it easier to expose yourself to others. Thirdly, being exposed to pornography helps letting go judgments about yourself, which, in turn, makes you let go of judgments against the desires and acts of others. Also, porn clarifies your interests (only aware of it after exposure to it) and might create new interests. It reveals aspects of yourself that you were unaware of until then. The last advantage of porn Tisdale discusses is that it can lead to the realization that none of your thoughts are bad, that anything goes. -How negative affects/emotions can get in the way of porn’s helpfulness Even though Tisdale argues that porn can help individuals, she is still sometimes surprised, or even shocked, by her own reaction to pornography. Shame Disgust of own response to porn ‘Disliked my own response’ ‘I felt a heady mix of disgust and excitement’ (p. 423) Body versus mind. Depressed Nausea Why does she even have these reactions? 3. Furthering Tisdale’s project Tisdale wishes for a more craft, a more artful packaging of pornography. (p 426) Furthering Tisdale’s project by establishing how porn could be less negative by being more artful or more artistic. Richard Summer’s ‘Local Porn Project’. Summer desires more realistic porn. He wants people to be able to identify themselves and recognize what is happening in porn. He argues that right now, porn is detached from reality. This is a problem, because sex is actually a very real thing with real benefits, experiences and consequences. Porn right now, does not express sexuality in the right way. Summer’s Local Porn project aims to make thoughtful and genuine porn. Will more artful/realistic porn help to prevent these negative emotions? Tisdale wishes for more artful pornography. There are two ways in which this can be realized: either by making more realistic porn or by having more female directors and producers. As aforementioned, Women are now making films for women viewers. Sun et al. (2008) investigated how the context of pornography made by female and men directors differ. Their results show that, indeed, the content of pornography produced by women differs significantly on several aspects from pornography made produced by men. Pornography produced by women more frequently contained objects designed for genital stimulation. It presented women performing oral sex on men and ejaculation on the face and mouth less frequently. Also, pornography made by women more frequently has a female as main character and more frequently show only women. Pornography produced by men hardly ever contained women only. Female directed porn and male directed porn did not differ in the number of aggressive acts. However, male directed pornography show twice as many men perpetrating. Overall, one can say that pornography produces by  women and men differ significantly.

Cannabis in the USA

Cannabis in the USA Hemp and Cannabis has had a long, complicated history in the United States. Originally used by colonists for textile and industry, the way cannabis has been utilized has had a lasting effect on American society. Currently outlawed by the federal government, the use of cannabis has gone through many changes in recent years. By targeting minorities through the judicial system, being part of the war on drugs, and social prejudices- recreational cannabis use has been influential in mass incarceration, institutionalization of minorities, and prevented thorougeh medical research until recent. With the perception and status of marijuana in the United States rapidly changing, its effect has shifted American society. During the 1600s the colonies of Virginia, Massachusetts, and Connecticut had farms grow hemp to promote industry and economic stimulation. Used to manufacture rope and textile, the versatile plant had a varying implementation worldwide. Being extremely strong in its fibers and its durability caused many early farmers to utilize hemp and cannabis as their primary source of income. Being brought to the americas by the english navy, according to historian Martin booth, and was intended to be planted on over 10,000 acres once it reached the Americans. As colonists expanded they were introduced to the Native Americans species of the plant. This is when history of cannabis would transform. Before the 18th century the only smokable version of cannabis was hash, but as cannabis sativa was introduced to famers its use changed and marijuana was found in the americas. Although the female plant was smoked around the world in ritualistic tribal practices, the americas had yet to explore the plan ts intoxicating effect. Although its recreational us existed, the more popular and common use of the plant was medicinal. Used in tea to treat coughs, or as a painkiller marijuana became very useful in colonial america where modern medicine was not nearly advanced. This impacted the society of colonists as planters were able to sell and profit off the plant fairly easily. Its versatile use brought industry and economic development to colonists at a time where they sought to find their place on a new frontier. It wasnt until 1937 when marijuana use was criminalized in the United States, but this policy change came from a long social prejudice towards the plants and its users. When the Pure Food and Drug Act was passed in 1906 the perception of marijuana was seen by the public as an over the counter remedy as well as a drug used by the Mexican. Stories and rumors of nightmares and mania due to the affiliation with the culture of Mexican and colored peoples in American. As fearful sentiment grew, the campaign to make cannabis illegal grew. Because hemp production remained relevant, special interests were looking to control its production. This is one of the reasons legislatures pushed for its illegalization. State by state legislatures of the 1900s used the combination of racism and industrial instability to successfully outlaw cannabis federally. The Marijuana Tax Act of 1937 was the last step to restricting hemp and cannabis usage to wealthy industrialists and medical professionals. The ef fect of pushing this plant from the mainstream was it handed growth and distribution of the plant, now labeled drug, into the underground and criminal sector. Useful in many ways, the use of marijuana was not able to be fully prevented. By the 1960s the perception of the plant changed dramatically. No longer being socially embraced, marijuana was now a part of the drug community- leading to the perception that it is a gateway drug. In fact, marijuanas classification as a schedule I drug was justified vary minimally and actually goes against the DEA’s own definition. The DEA labels a drug schedule I if it posses a high potential for abuse, yet the studies done during the 1940s show that the plant is not as addictive and harmful as the public perceived. This had a long lasting effect not only on politics, but also on the social dynamics of areas infested with drugs. As President Richard Nixon was elected there were a few key problems on his agenda. Along with solving wars abroad, one of the cornerstone’s of nixon’s campaign was to reduce the rampant use of drugs in America. With the so-called crack epidemic at large, legislatures scrambled to find solutions. President Nixon’s solution was proposed as the â€Å"War on Drugs†- making drug abuse public enemy number one in the United States. America’s poor neighborhoods were littered with drug use, marijuana being included in the public’s perception of the issue, and led to many policy changes which would unfairly punish those in possession of small amounts of schedule I drugs. Mass incarceration, drug addiction, and social injustice all became entangled in a number of policies all hidden behind the government initiative to â€Å"fight† drugs. The government campaign claimed to prevent new addicts, and rehabilitation of those who are addicted, but in reality it would be directed toward eradication, interdiction, and incarceration. Cannabis played a large role in enabling corrupt and racist government officials to institutionalize people of color into a prison pipeline. Marijuanas controversial acceptance by some in the US government showed that the plant’s mis-classification caused extreme detriment to those in impoverished and uneducated communities. The funding for programs of education, prevention, and rehabilitation were cut from an annual average of $386 million to $362 million. This trend had enormous impacts on the targets of the war as the administration and policy makers targeted the wrong issue, and only fed the fire. Less education and more jobs left those suffering from addiction to dive deeper into their problems, until they were locked up, most likely for life. Sentences for minor drug possessions increased dramatically, and started the problem of mass incarceration in the United States. Sentences for these offenses changed once Congress enacted an abundance of laws requiring specific minimums of five or ten years or more for specific criminal acts regardless of the circumstances in which they might have been performed or the character of the guilty party. These statutes were confined to drug offenses.. In effect, the guidelines took the sentencing power away from the judiciary and handed it over to the prosecution. It was the focus on race which increased racial disparities in the judicial system. These systemic inequalities caused African Americans to be incarcerated at more than 5 times the rate of whites, according to Ethan Nadelmann in the Foreign Policy. Yet as years passed, so did legislation to a path towards legalization of marajuiana. In 2012 Colorado and Washignton became the first states to legalize recreational use. By taxing and regulation the use of marajuana, many changes and benefits were seen. The I-502 bill was able to be passed because of the public’s change in perception of marijuana. With 9 states following in 2018, citizens around the nation understood and came to accept recreational use. In colorado the effects were tremendous. Providing billions of dollars in revenue, the state was able to increase funding to publc works and education. The legalization process was extremely influential in pursuading other states to follow the trend as the economic boost was undeniable. The perception of marijuana in the United States changed mostly because of scientific research which was able to open the eyes of lawmakers and constituents alike. In understanding the plants possible applications in cancer treatment, tumor reduction, as well as its holistic versatility- states have become more willing to push towards legalization. The next step, it seems, is decriminalization as many victims of the war on drugs and disciminatory policing still remain behind bars for minor possession charges. With many support groups around the nation growing, many states look to the plant to bring an economic stimulant to their state.

Discuss the history and evolution, justifications for, and ultimate Essay

Discuss the history and evolution, justifications for, and ultimate impact(s) of Canadian content regulations in Canadian radio and television broadcasting from the industrys inception to the present - Essay Example the region’s largest media producer, Canadian broadcasting systems have found it cheaper and more convenient to buy popular American music and programs packages as opposed to creating original Canadian content. In response to this, the Canadian Broadcasting Act created regulations and specifications that Canadian programming broadcasters had to meet and fulfill. The aim with this was to raise viewership of Canadian content with the intent to promote national identity and increase support for Canadian talent. The final essay will have a dipper analysis of the Broadcasting Act, Section 3(1) that sets out the general requirements for the broadcast of Canadian content. The Canadian Radio-television and Telecommunication Commission is a key player in terms of broadcasting policy, ensuring that private and public broadcasting systems follow the requirements of the Broadcasting Act for Canadian programming. The essay will also explain the way in which the MAPL system is used to categorize which music is Canadian as well as the detailed airtime requirement for radio and television and what a program must do to get classified as a Canadian program. The Canadian Broadcasting Corporation will be presented as an example of Canada’s national public broadcaster, which follows the requirements set for ‘Canadian content’ on radio and television. According to Armstrong (2010), in 2007-2008 the CBC aired 81 per cent Canadian programming during its primetime (p.116). The Broadcasting Policy in Canada and other readings in the course kit will provide a general idea about creation of radio and television broadcasting as well as serving as a guide to the changes that Canadian broadcasting went through. They will also help in taking a look at the different commissions that were established in order to make recommendations on Canadian broadcasting system. The use of outside sources such as journal articles by Johansen, Boardman and Vipond will allow an in-depth look into the

Compare 2 articles Article Example | Topics and Well Written Essays - 750 words

Compare 2 articles - Article Example They discussed topics concerning ways of reviving comparative education, nature and importance of comparative education, techniques of teaching comparative education, and popular forms of research in comparative education. He argued that first hand visitation was necessary in order to incorporate in comparative education study. Later on, he professionalized the society. By becoming professional, they wanted to be seen as a group of serious, scholarly-minded people with an elevated level of research, teaching, and publication (Brickman, 1968). He also made his own definition of comparative education. Moreover, he incorporated international education and comparative education under the domain of the history of education. He also opposed to the application of statistical and scientific tools in comparative education. Furthermore, Brickman dedicated most of his academic life to editing journals and various publications. Apart from editing different academic works, he advocated for making use of logics in assessing the arguments, claims, and reasons of individuals, as opposed to people themselves. Paulo Freire was born in Brazil in 1921 at Recife. His father was a successful banker who suffered bankruptcy due to the 1929 Wall Street crash. The family’s financial problems forced them to move to the countryside where they lived the life of peasants. Freire spent the greater part of his life trying to liberate the oppressed. He did this by advocating for education that enhances critical thinking; opposing straight restrictions to freedom, and pointing toward liberation of students and teachers all over the world. In Pedagogy of the Oppressed, he draws attention to ideological or political duty of education. In this work, he brings out versatile themes such as dialogue, the banking concept of education, and oppressive education. Erwin Epstein and other individuals opposed Brickman’s proposal of changing CES to CIES. Brickman had incorporated

Handling customer complaints in hospitality Essay

Handling customer complaints in hospitality - Essay Example This essay examines the various ways through which resources and activities can be reconfigured to accommodate and reduce variability in the handling of customer complaints. CAPACITY The main structural features of hospitality have significant implications for the management of operations in the sector. These structural factors also influence the nature of operations in hospitality. The most important of these structural considerations are related to the effect of seasonality on demand for the hospitality industry (Hayes, 2011). Most activities that are attractive to tourists also play a significant role in leisure consumption at the local level are highly seasonal in terms of feasibility and entertainment. Take Skiing as an example, it plays a role in both tourism and leisure, and at the same time an activity confined to winter and as such localities and operations relating to the provision of facilities and services are time limited (Hill, 2012). Likewise, outdoor activities depend on warm weather such as water sports are limited to summer unless one is in the tropical and sub-tropical locations. Most of the time ‘the operational season’ can be exceedingly short in ‘extreme’ tourism destinations, lasting between six weeks to two months. During which time suppliers seek to maximize on profits from tourism activities to generate sufficient income to cover the full year (Sloan, 2009) However, these structural considerations extend beyond seasonality. Location and distance from key centers of population, while essentially geographical in nature, may lead to the impact of peripherals on hospitality provision (Barrows, 2009). Peripheral locations suffer poor communications and access, and incur competitive disadvantage associated with destinations that offer the same opportunities and facilities, but found closer to the main urban areas with near excellent transport points. For example, Island locations have been the subject of wide study due to the specific influence that insularity brings on the performance and nature of the hospitality sector. Maintaining operations in remote areas can bring in  a challenge in hospitality (Jones, 2002). SERVICESCAPE AND PROCESS DESIGN The business ownership within the hospitality industry can be termed as another operational consideration. The weighing scale between large, chain-owned multiples and small, independent operators in the hospitality industry outlines the way the industry operates and how businesses are shaped (Krajewski). In most parts of the developed world there is a trend of increasing multiple operation and ownership, either by means of various forms of management or franchise or a direct model. This enacts requirements and standards on the operational standards adopted in these businesses. In other destinations mainly in the developing world, hospitality operations experience substantial contrast between micro operations of local entrepreneurs and big multinati onal operations in terms of market activities food or souvenir. Some states in the developing world that have pushed forward the early stages of growth in hospitality based on multinational investment currently recognize the importance of micro businesses to the future sustainability of the hospitality industry (â€Å"Managing service quality†). In hospitality customer expectations vary considerably across the sector on the basis of the type of business, where it is located, and the price-value benefit that